EE UK Launch New Customer Packages to Improve Home Security
Broadband ISP and mobile operator EE UK has today moved to improve the online and offline security of their internet connected customers by introducing a number of new products, including a new Norton powered online “Cyber Security” solution and a “Smart Home Security” (alarm etc.) system powered by Verisure.
The first product we’re going to mention is ‘Smart Home Security powered by Verisure‘, which is a 24/7 monitored home alarm package that also harnesses EE’s 4G mobile network as a back-up in case your fixed broadband link goes down.
The system, which can also be controlled via the ‘My Verisure App‘, is installed by Verisure’s security engineers and monitored 24/7 by their Alarm Receiving Centre. You can speak to them at any time through an SOS feature, and they pledge a target response time of just 60 seconds.
Customers will be able to purchase this system via two products designed for either houses or flats, with those choosing houses also able to benefit from add-ons, including the latest security cameras from smart home security specialists, Arlo Europe, part of Verisure.
| CORE ALARM BUNDLES | |
| Essentials for Flats 24 month plan – £25 per month (£50 upfront one-off fee) |
Essentials for Houses 24-month plan – £30 per month (£50 upfront one-off fee) |
| 24/7 monitored alarm by Verisure Alarm Receiving Centre SOS button My Verisure App Modern wireless kit Backed up by EE’s best network Security deterrent signs |
|
| PACKAGE CONTENTS | |
| 2 x Shock Sensors (Flats) | 6 x Shock Sensors (Houses)
2 x StarKeys (tags to control the alarm) 1 x Camera Detector 1 x Central Unit (4G and WiFi connectivity + the brain of the system) 1 x VoicePad (105 OB siren with a Keypad to control alarm and direct voice connectivity to the Alarm Receiving Centre) |
|
| PREMIUM BUNDLES ADD-ONS (AVAILABLE FOR HOUSES ONLY) | |
| Smart doorbell +£7 / month Smart video doorbell and smart cameras +£18 / month Smart video doorbell, Smart cameras (from Arlo) and smoke detection monitors +£25 / month |
|
On top of that, EE has also launched a new ‘Cyber Security Powered by Norton™‘ product, which is said to be an “advanced online security” solution that is designed to help protect your identity and devices in one solution.
Available exclusively to EE’s mobile customers at launch in November 2022 (we expect it will come to home broadband too), the service will provide the usual array of protections against viruses and other online threats, plus it notifies customers if their personal information is found on the dark web, or if their account on popular social media sites has unusual login activity. The system also includes a secure password manager.
To help their customers understand if their identity has any risks, EE will also launch a free, annual online check through their own website, giving customers an easy and fast way to find out if their email address has been exposed on the “dark web” (or in the meantime you could just visit ‘Have I Been Pwned‘).
However, EE’s announcement doesn’t contain full details of the new Norton powered packages, which are instead due to be “announced in the coming weeks.”
Marc Allera, CEO of EE, said:
“Launching EE security is the latest example of how we’re transforming the EE brand, by introducing new ways to provide our customers with exciting products and services that enhance both their in-and-out of home experience. We know that the security market is hugely important to UK consumers and see huge scope to help customers protect their home and digital life.
In addition to partnering with these leaders in the security space, we will also separately look to explore how connectivity can play a part in the very latest innovations, from smart drone protection and wi-fi sensing, to smart security robotics, AI and whatever else the future holds for smart security.”
End.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and Linkedin.
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The last thing you want to do is having footage of who goes in and out of your home by your ISP who is compelled to censor things for the government
Installing cameras outside people’s doors (and sometimes even inside, and sometimes even an actual government agent) is a literal page out of communist China
The service is a white label version of the Verisure product, it’s not the ISP monitoring.
That aside – it’s not cheap and you are paying for the service support/hardware guarantee.
In a cost of living crisis it feels a bit much.
Yes, generally, Smart Home security systems use encrypted links that your ISP cannot view. But of course, there’s always a risk with cameras and smart home gadgets, such as if the operating company gets hacked or your local network is breached in another way. On the other hand, insurance companies may reduce your home premium if you have one installed (from an approved company).
But they xant kept to committed dates.. Even send giga router days before telling me nope delayed for at least a week due to no engineer… Di not go with ee
You do realise Openreach strikes have impacted all CPs?
If only EE was not owned by BT lol.
If BT run EE like they run Plusnet more or less as a separate company, then it should be ok. I hate BT, but for me Plusnet is ok. I knew someone on EE years ago, and it was dismal to be honest, but a couple of people at work use them and they say EE is oK, so maybe things have improved.
I don’t know if that is their router in the picture, but it looks awful, it doesn’t look like a router as it has a button on the front. I remember EE routers from the past, 🙂
I have blink cameras outside, they could be better they are a bit slow to respond sometimes, but that is mainly because they are battery operated and not mains.
To be honest it is pretty quiet where I live, but if anyone is thinking of doing anything then hopefully the cameras will put them off.
Ignoring how bad of an idea it is to have your home alarm owned by a mobile company, the package itself is questionable. For a house 6 shock sensors is reasonable, but 1 camera detector isn’t a lot.
Also most want motion detectors in there house but don’t want cameras inside as well. They should really have a wireless siren outside as these deter burglars.
Yes ignore the idea of having a an alarm owned by your ISP because that isn’t the case hear, it’s a partnership with verisure. As for the Camera, it’s usually installed in a hallway or central location an intruder would cross to access other parts of the property, and no external sirens don’t deter burglars, because as we all know, when we hear one we just think what a nuisance.
@T flarty
Even though its verisure I wouldn’t go through EE, I cant see why you would rather than going straight to verisure or another alarm company.
The outside siren isn’t about noise its about telling potential burglars that you have an alarm so they are more likely to pick someone else’s house which may not. Verisure do provide signs though and fake outside sirens aren’t uncommon.
The camera in a hallway does make sense though many still wouldn’t want a camera inside, myself included.
EE have gone for a one size fits all, not suprising but verisure direct will put it together for your home, the chances of needing exactly 6 shock detectors and 1 motion camera are low.