ISP Virgin Media Business UK Launch Flexible Broadband Plans

New customers of Virgin Media Business (VMO2) can, from today, now choose to take one of their new Flex offerings, which enables small businesses to move either up or down between different “VOOM Fibre” broadband package options (i.e. customers can “flex” or change their package every 30 days).

Apparently the goal is to ensure that customers can “have the speed that they want, when they need it.” Flex means that VOOM Fibre broadband customers can select to “go up to any level” on the package tiers, or they can go “down one level from their originally contracted package“, while paying the stated price of the new tier. The catch obviously being that reduced flexibility to downgrade several levels.

The other catch is that if you want to do this then VMO2 won’t make it possible via a simple online account selector, no, that would be too easy for a modern internet communication company. Instead, a customer who wants to do this will have to manually “call” their “Care” (support) team to change their Voom tier.

In addition, you cannot switch from a monthly broadband product to a monthly broadband bundle or vice versa. If you choose to do this, you will have to sign a new contract. The fixed price guarantee on their packages also excludes promotional offer periods, add-on prices or usage fees, which is fairly normal.

Chris Holmes, Director of SOHO at Virgin Media O2, said:

“At Virgin Media O2, we are committed to providing our small business customers with broadband packages that give them the flexibility that they need. A small business customer is able to flex their service, ramping up their broadband to deal with added traffic or flexing it down as they see fit. With the UK’s fastest widely available broadband for businesses, a fixed price guarantee while in contract, and our all-new Flex proposition, Virgin Media O2 Voom fibre broadband offers a winning combination of propositions for small businesses.”

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