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Charter UK Seek FSA Style ISP Regulation to Stop Mid Contract Price Hikes

14th Jan 2013 (0 Comments)

The boss of complaints management firm Charter UK has praised the telecoms regulator, Ofcom, for moving to tackle internet and phone providers that impose unexpected price hikes during a contract; but he also told the regulator that it needed to “investigate how this has been allowed to happen in the first place” and change its approach to be more like the Financial Services Authority (FSA).

Ofcom Strategist Suggests UK 2Mbps Broadband Goal be Lifted to 10Mb

11th Jan 2013 (20 Comments)

Ofcom’s strategy director has told a discussion panel, which was organised by the Policy Exchange, that the United Kingdom’s aim to make a minimum download speed of 2Mbps (Megabits) available to everybody in the country by 2015 (Universal Service Commitment) may now need to be increased up to 8Mbps or 10Mbps.

UPD3 Uncertainty Grips O2 and BE Broadband UK After ISP Sale Rumours

11th Jan 2013 (26 Comments)

Mobile operator and ISP O2 UK (BE Broadband) has refused to “comment on rumour or speculation” concerning an alleged plan to offload its unbundled (LLU) fixed line Home Broadband business to another provider (possibly Sky Broadband [BSkyB]).

Virgin Media Offer GBP50 to GBP100 Credit on its Broadband Bundles

11th Jan 2013 (7 Comments)

Cable operator Virgin Media has complimented its existing free and half-price service discounts by adding a credit worth up to £100 to its various triple-play Essential, Premiere and VIP Collections (bundles of broadband, phone and TV). Some bundles also come with free installation.

Isle of Wight Homes Hit by Double Whammy Broadband ISP Outage

11th Jan 2013 (2 Comments)

Homes and businesses on the Isle of Wight, the largest island in England (south coast), have been hit by two separate broadband and phone outages this week after problems with BTOpenreach’s “planned maintenance” and a separate submarine fibre optic cable break impacted multiple ISPs on the island.

CLA and NFU Reach Wayleave Deal to Boost Broadband for UK Rural Areas

11th Jan 2013 (0 Comments)

The Country Land and Business Association (CLA) and National Farmers Union (NFU) have unveiled a new wayleave agreement that should make it easier, quicker and cheaper to roll-out new superfast broadband services into rural parts of the United Kingdom. The deal has faced many delays and was originally intended to launch before the end of 2011.

UPD Northumberland Seek Extra £10 million to Boost Rural Superfast Broadband

10th Jan 2013 (3 Comments)

Campaigners in Northumberland (North England) will today call on the government’s Chief Secretary to the Treasury, Danny Alexander, to find an additional £10m from the Broadband Delivery UK (BDUK) office to help expand the reach of superfast broadband services into more of the county’s rural towns and villages.

Broadband Delivery UK Stretches Admin Budget Away from Rural Projects

10th Jan 2013 (13 Comments)

The governments Broadband Delivery UK (BDUK) office, which is responsible for managing the £830m publicly funded roll-out of superfast broadband ISP services to reach 90% of people by spring 2015, will see just 63% of its £3.8m administration budget spent on rural projects in 2012-13 (down from 100% in 2010-11 and 94% in 2011-12).

IEEE Approve New 802.11ad Ultrafast 7Gbps WiFi 60GHz Wireless Standard

10th Jan 2013 (0 Comments)

The IEEE Standards Association (IEEE) has officially approved the new 802.11ad (802.11ad-2012 amendment) standard that will provide short-range wifi wireless networking (WLAN) speeds of up to 7Gbps (Gigabits per second) by using the unlicensed 60GHz radio spectrum band (typically 57-66GHz).

YouView Release New Software Update for their Broadband ISP TV Box

9th Jan 2013 (0 Comments)

The YouView (IPTV) set-top-box, which offers broadband based video-on-demand and catch-up TV services via several UK ISPs (BT, TalkTalk, KC and JT), has started rolling out another software update for its Humax kit that will deliver various search and sound improvements.

EU Publish Details of State Aid Decision for UK Superfast Broadband Projects

9th Jan 2013 (6 Comments)

The European Commission (EC), which officially cleared the release of state aid funding for UK superfast broadband deployment projects last November (original news), has now released the final documentation that describes the reasoning for their decision in more detail.

UPD ASA Ban BT Broadband Checker for Misleading FTTC Availability Claims

9th Jan 2013 (62 Comments)

The UK Advertising Standards Authority (ASA) has upheld fifteen complainants against BT’s website based broadband availability checker service because it often delivered unreliable “provisional” coverage dates for their UK superfast BTInfinity (FTTC) service and was thus deemed “likely to mislead“.

UK to Tackle Nuisance Calls as Related TalkTalk Investigation Continues

8th Jan 2013 (6 Comments)

The UK telecoms regulator has unveiled a five-point action plan to tackle the “growing problem” of nuisance calls (e.g. silent and abandoned calls from automated dialling systems) that can cause “considerable concern and annoyance for consumers“, although its long running investigation into ISP TalkTalk’s related activity has yet to reach a conclusion.

Ofcom – Rise in Broadband ISP Speed Dissatisfaction and Switching Hassle

8th Jan 2013 (3 Comments)

Ofcom has today published its annual 2012 Consumer Experience report. The study found that general dissatisfaction with fixed line broadband ISP speeds had increased to 17% (up from 15% in 2011) and that consumers were continuing to complain about experiencing too much “hassle” when switching provider.

ISP Gigler Offers 6 Months Half Price 1Gbps Broadband in Bournemouth

7th Jan 2013 (7 Comments)

Gigler (CityFibre), which operates a 1000Mbps (500Mbps uploads) capable Fibre-to-the-Home (FTTH) based fibre optic broadband ISP service in Bournemouth (England), has today slashed the price of its package by half for the first six months of service.

BT WiFi Sees Record Wireless Hotspot Usage on New Years Eve

7th Jan 2013 (0 Comments)

BT WiFi has announced that its UK network of 4.5 million public wireless internet hotspots saw a record usage rise on New Year’s Eve as wifi users’ online minutes jumped 317% on last year and physical data consumption grew by 260%. The network also saw 88% more unique users than at the same time last year.

UPD Policy Exchange Tells UK Government to Stop the Broadband Subsidy

7th Jan 2013 (22 Comments)

The Policy Exchange, an educational charity which also claims to be the UK’s leading think tank, has warned the government that its case for “spending any more taxpayers’ money” to subsidise the roll-out of superfast broadband is “weak” and should be stopped in 2015. Instead it wants the country to focus on connecting people who don’t use the internet.

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