Home » UK ISP News Archive » Article Tag: Ofcom Regulation (1473 Posts)

Articles for Category Tag - Ofcom Regulation

Ofcom Find UK People Turn to Telecoms Providers for Debt Advice

17th May, 2024 (1 Comment)

New research from Ofcom, which surveyed 1,104 UK adults aged 18+ during November 2023, has suggested that 83% of UK people who had looked for information about debt support ended up turning to their broadband, landline and or mobile provider for it. More often than not, they found what they were looking for.

Ofcom UK Examine Future of TV Distribution in a Broadband World

9th May, 2024 (58 Comments)

The UK media and telecoms regulator, Ofcom, has today published an interesting new report for the Government that examines the future of TV distribution in an increasing broadband (internet) connected world and proposes how to address the inevitable tipping point – where Digital Terrestrial Television (DTT) services risk become too expensive to sustain.

woman customer complaints call center vector illustration eps 10

New 2024 Study Ranks 26 UK Broadband ISPs for Customer Service

7th May, 2024 (6 Comments)

A recent Freedom of Information Request (FoIR) filed by Broadband Genie has revealed that complaints to Ofcom about UK telecoms providers (broadband, mobile etc.) increased by 37% last year to 34,000. In response, the comparison site has published a new survey of customer service, which sees YouFibre, Trooli and Zen Internet top the table.

Ofcom Keep Close Tabs on TOTSCo’s Progress with Broadband Switching

4th May, 2024 (12 Comments)

The telecoms regulator, Ofcom, has formally served a statutory information request to check up on UK ISPs and progress in the One Touch Switching Company (TOTSCo), which is responsible for implementing the regulator’s heavily delayed One Touch Switch (OTS) migration system for faster consumer broadband ISP switching.

Bundle of optical fibers with lights in the ends lay on keyboard.

UK Fibre Networks Ltd to Expand FTTP Broadband Beyond York

2nd May, 2024 (0 Comments)

The little known and rather generically named Altnet ISP UK Fibre Networks, which since 2019 has operated a Fibre-to-the-Premises (FTTP) broadband network in the centre of York (England), appears to be preparing to expand their fibre and fixed wireless network into new areas of the city, as well as Bath, Harrogate, Chester, and rural villages.

April 2024 BT Progress Update on the 10Mbps UK Broadband USO

2nd May, 2024 (11 Comments)

UK ISP BT has today published the latest biannual progress update on their delivery of Ofcom’s flaky 10Mbps Universal Service Obligation (USO) for broadband. The internet provider has so far helped to build a USO connection to over 7,954 premises (up from 7,681 in Oct 2023), with 265 further builds in-progress (up from 185).

SpaceX Looks to Expand Starlink’s Broadband Capacity in UK

26th April, 2024 (20 Comments)

SpaceX is seeking approval from Ofcom for a variation of its existing gateway licence, which would enable Starlink’s mega constellation of ultrafast broadband satellites in Low Earth Orbit (LEO) to improve its capacity, such as by expanding the number of gateway antennas at several UK sites and adopting additional bands.

Wireless radio spectrum UK mast tower 123RF ID 13477202

TOTSCo Clarifies UK Switching Rules for Wireless Broadband Networks

25th April, 2024 (2 Comments)

The One Touch Switching Company (TOTSCo), which is responsible for implementing Ofcom’s now heavily delayed One Touch Switch (OTS) migration system for faster consumer switching between UK broadband ISPs, has today helped to clarify the tedious subject of applicability to Fixed Wireless Access (FWA) networks.

uk map england scotland wales northern ireland

Ofcom Spring 2024 Study – Gigabit Broadband Covers 24 Million UK Homes

24th April, 2024 (4 Comments)

Ofcom’s spring 2024 study of UK fixed broadband and mobile coverage has reported that “full fibre” (FTTP) now reaches 62% of the UK (up from 57% in Sept 2023), while 80% are within reach of a gigabit-capable network (up from 78%) and 85-92% of premises can get an outdoor 5G signal from at least one operator (largely unchanged).

Vorboss Engineers Carrying Optical Fibre

Vorboss Calls on Ofcom to Extend Auto Compensation to UK Business Networks

24th April, 2024 (0 Comments)

UK ISP Vorboss, which is investing £300m to deploy a 100Gbps full fibre network (Ethernet and broadband) – dedicated to business – across central London, has today begun lobbying Ofcom to introduce automatic compensation for business networks in order to help “drive competition on quality and reliability” in the market.

switch broadband ISP direction sign illustration

Broadband ISP Aquiss Accuse Vodafone UK of Incorrect Switching

23rd April, 2024 (13 Comments)

In an unusual move, the boss of Shropshire-based broadband ISP Aquiss, Martin Pitt, has today publicly accused rival provider Vodafone of “handling a large percentage of migrations cases completely incorrectly” by treating them as “New Installs” rather than following the correct Ofcom process for consumer switching.

Sunningdale Solutions to Build FTTP Broadband in Rural Lancashire

22nd April, 2024 (0 Comments)

A Warrington-based company called Sunningdale Solutions has revealed that they’re planning to build a new gigabit-capable UK Fibre-to-the-Premises (FTTP) broadband network to serve homes and businesses in rural parts of Lancashire (England), which may be complemented by a Fixed Wireless Access (FWA) network in certain locations.

Former Giganet UK Broadband Customers Suffer Cancellation Woes

19th April, 2024 (5 Comments)

Some of Giganet’s former customers have this week complained that they’ve suffered incorrect billing and cancellation problems after switching away to a different broadband ISP on Openreach’s UK network, which should normally be a smooth and largely automated migration process.

complaints ofcom report isp broadband tv phone mobile

Ofcom Sees Virgin Media Attract Most UK Broadband Gripes in Q4 2023 UPDATE

17th April, 2024 (15 Comments)

Ofcom has published their latest study of UK consumer complaints for Q4 2023, which once again names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

Ofcom UK Updates 5G Mobile Auction Design for 26GHz and 40GHz

16th April, 2024 (6 Comments)

The UK telecoms and media regulator, Ofcom, has today issued several updates to their planned auction design for releasing a large chunk of millimetre wave (mmW) radio spectrum frequency in the 26GHz and 40GHz bands, which will be used by mobile operators to deliver faster 5G (mobile broadband) services – mostly in urban areas.

Ofcom Raise Automatic Compensation Payouts for UK Broadband Woes

15th April, 2024 (15 Comments)

The UK telecoms, internet and media regulator, Ofcom, has recently increased the payment amounts issued to consumers under their automatic compensation system, which requires some broadband ISPs to compensate customers (cash or bill credits) for internet connectivity mishaps and installation delays.

Netomnia CEO Jeremy Chelot Appointed Network Rep for TOTSCo’s Board

11th April, 2024 (19 Comments)

The boss of full fibre broadband operator Netomnia and ISP YouFibre, Jeremy Chelot, has today been voted as the Network Representative for the Board of the One Touch Switching Company, which is responsible for implementing Ofcom’s OTS (One Touch Switch) solution for faster consumer switching between UK ISPs.