Openreach have been digging up town for many months. Kept checking if I could upgrade my Zen account, but OR checker kept moving the goal posts from Dec 2022 to Dec 2023, then Dec 2026. Suffering from miserable 3Mb upload limit that makes Zoom difficult and serious Dropbox usage impractical.
Then, last month Post card dropped through letterbox from FullFibreHeroes advertising FTTP now live. I had just come to end of contract with zen. Card mentioned IDnet as well as a number of ISPs neither I nor Trustpilot had heard of. Yes, it was true and live for my
address. Special startup offer gives 160/160Mbs for under £30 (less than I am paying now). Installed on Friday. Neat and tidy installation. Speed pretty much as promised. Packet loss a little high for first 24 hours but seems to be reducing as line beds in. IDnet very helpful and efficient. Minor set up issue as VLAN I’d needs to be 911 with 0 pbits (using own router). Chose ID net as they can offer variety of FTTC alternatives should there be issues with FullFibre backhaul (as well as being established company with good track record).
14/09/2023
Short dropout. Called help line. Call answered in less than 30 seconds. Full Service restored in 20 minutes. Excellent service.
Time With Provider: 25 Weeks
Package Name: UltraFast Broadband 150 Intro (18 month)