Onestream Reviews

picked up onsetream on a Black Friday deal but too be fair the service wasn't great
i had lots of issues with service dropping out in the middle of use and frequent disconnections with the cheepo technicolour super(junk) router.
tricky to get support or login details to get my personal router connected.

get a letter that due to COVID19 im getting my offer cancelled early and upped to 27.99 from 12.99 6 months in but new customers can still sign up @ 18.99!

pre covid it was trick at best to get any customer support and post COVID it seems like that you cant get through to anyone at all. emails go un-replied, phone lines closed to all including key workers like myself and webchat after waiting over an hour want to fine me to cancel even though onestream have imposed a change of terms inside the contractual agreement.
i would recommend not to take services with onstream unfortunately

Two months of intermittent service followed by twelve days with no internet connection at all. After several unanswered emails and numerous calls (each of them spending long time on hold before I could talk to anyone), they have been giving different reasons for the slowness/lack of connection - but never got to the bottom of it.
A BT engineer finally came to fix the line 10 days after reporting the fault, but he happened to be ill-tempered and verbally abused the caretaker in the building where I live, so he was not allowed in the premises.
All Onestream decided to do, rather than defending my interests (at the end of the day I am their customer and I am not getting the service I am paying for), was to say that I have to pay a £120 fee for a "missed appointment", when the engineer did not even ring my bell!!!
I think that Openreach may be responsible for the root of most of my issues, but Onestream have never offered the minimum acceptable level of support, despite I have done my best to be understanding and reasonable as a customer.
Conclusion: my honest advice is to avoid at all costs, unless you are after no weekend or evening support, endless response times and general carelessness about their customer's interests.

Worst company I have ever dealt with. I can provide my letter of complaint if anyone wants more details.

Just awful, the worst decision we have made was signing up to this company. Worked well for two weeks but then suddenly dropped with zero internet service. They kept us on hold for HOURS! No online chat every available, no reply to emails, tweets, facebook posts or messages. Shoddy company with no customer service at all. Have since put a complaint in to the Financial Ombudsman and also spoke to Ofcom who advised us to cancel the direct debit as we have grounds for this due to evidence of contacting them with no reply. I wish there was an option for no stars as they do not deserve one or even half of one.

OneStream has not responded to my emails or pick up the call to their support.3 weeks from 14 june not working inthernet ,Broadband not connecting to any device. cancel direct debit and swich to another provider today waiting for connecting to customer service not answer

One of the worst mistakes i have made was to sign up with this company.
. The Broadband service did not start when it should have (the night before Mayday Bank Holiday 2019).
. I was not able to contact Customer Services, because they finish work at 5pm on weekdays, and do not open on weekends and Bank Holidays.

I called them on the Tuesday following the Bank Holiday and after being put on hold for about 45 minutes, I spoke to a customer service agent and cancelled the contract.

I called them Today (Mondays 10 June 19), in order to get a refund of the DD that they had taken. I was put in the queue for 90 minutes before I gave up.

My advice is have nothing to do with this company. Although they are relatively cheap, they did not provide the service contracted for, and Customer Services are non existent. I would give them minus ratings if that was possible.

A couple of months into my 12 month contract with Onestream for both phone and broadband both services stopped working without any notice or warning.
Originally they claimed my line had been slammed but now they claim that they had only ever been providing broadband service and they aren't to blame!
On average it takes at least an hour on the phone before you get through to anyone and then they are as much use as a chocolate teapot, promised call backs or emails never happen and they seem to make little or no effort to rectify their mistakes.
They have made no effort to provide a temporary service and days later I am still without any service and they are saying it will be at least another week before anything will be done.

The 'go live'date date was 04 March 2019.I paid for a router that did not arrive.Taken money for router delivery and also taken DD for a month's service that I have not had.I did cancel this 'service' for a full refund about 10 days ago. I sent three emails and two letters to onestream.
As of 18th March I still awaiting £23.98 refund.

Easily the worst ISP I've had the displeasure of using.

Decided to move to them from Plusnet due to a very cheap deal I found but quickly found out why.

I selected the option to not receive their router on their online sign-up.
Received no e-mail confirmation or anything at all regarding my account only an e-mail notifying me that I hadn't completed my sign up a previous time I tried navigating their website.

I received a router in the post about 14 days after ordering and plugged it in / had to battle to get the PPPoE login in details.

Found out I was getting anywhere from 1-7 mB/s and was getting 17-19 with Plusnet. I was also getting repeated connection drops and this hasn't improved.
I e-mailed and complained but received no reply or confirmation for 3 days afterwards and am still waiting.
I phoned to cancel due to the poor speed and lack of communication from them and found their customer service center over the phone just as bad.
I spoke with two separate staff requesting to cancel as I was within my cooling off period and was told that there would be a £300 fee for this as I was outside of the cooling off period as I ordered over 13 days ago.
Eventually got hold of someone who realised that the period starts when you receive the item/service and not when you placed the order.
Overall absolutely terrible.