ISP Reviews by Andronichus

I cannot fault Andrews and Arnold for 'exposing the engine' and allowing us to see every step in the process of an install or regrade. The tools are wonderful with just enough hand-holding when needed, lots of technical data to peruse, and easy ways to contact them that don't involve hanging on the telephone.

I just went through an upgrade from FTTC to FTTP and it has been one of the wonderful experiences in my life! As the old distribution pole was amongst branches the ADSL would drop on every time it rained, then resync. By happenstance I came home when the Openreach team were servicing a neighbour, and gathering my courage and being a little cheeky I asked them if they'd swing my new fibre line from a different pole, also in line of sight of my house. They agreed! What a team - and a couple of weeks later returned as planned to use the fresh fibre and installed the grey box/ONT. The O/R engineer went beyond the call of duty when he discovered that 'they' had planned my swing from yet another pole too distant, so went through his call system and had me rerouted via the new one.

I appreciate especially the A&A interaction with O/R and their technical abilities way beyond fixing WiFi coverage or generic modem issues. Knowing I can put issues on web chat or IRC makes the whole thing such a pleasurable experience that I can only recommend them heartily.