ISP Reviews by Hitesh

Signed up to what feels like very good deal, 2 years no mid term increases, £23 pm for 500mbs fiber to door + £75 Amazon vouchers.
On installation day two man team turned up ran new cable from pole, clean install no drama.
Within 30 mins getting over 500mbs down and upload speeds.

Anyway about to leave Virgin after 18 months, during contact mostly smooth sailing.
Gave notice to leave when contract end.
For some unknown reason £7.50 late payment penalty was slapped on for no reason D/D was spot on 6th like every other month.
Took 5 hours to get it resolved via app,live chat,WhatsApp.
They agreed to refund original £7.50 + £9.30 compensation.
Week later checking app again No sign of agreed credit.
Going to spend another 4 hours on WhatsApp.
How on in hell are they running a company?
Thanks God (I am Atheist) I've got one foot out of the door
6th November update:
Again after long protracted WhatsApp chat nothing resolved,
Asked to wait further 48 hours for resolution......
3/1/24 update
Finally got a refund as end of contract invoice.
My advice to those seeking to join Virgin is Don't!
Don't
Zero response from customer service why refund was reduced.