ISP Reviews by Pete Cowell

Price comparison website said that it would be £16.95pm. After signing up, the email had light grey small print so harder to read, that said, it's the price is for 2 months and then they charge more to include a Kapersky virus scanner and Onestream Assured, whatever that is, unless you cancel those extras. When I phoned to cancel extras they agreed. They also charge more for the first month, plus £9.95 delivery charge, so you don't realise how much the next month will be, so too late to cancel. When I realised I was going to be charged £20.90 a month, I phoned to ask why, and they said it was for a superfast router. I said I didn't need a superfast router and a rude boy said it was what I clicked on and too late to do anything about it now.
One month before contract finished they suddenly took out £26 from my bank account, saying they're allowed to increase the prices equal to the Retail Prices Index. When I asked if I cancel the service at the end of the contract in a month, how much extra would they charge for doing that, knowing their history of taking money I wasn't aware of before, they kept saying they didn't know. I said it was their job to make it clear, and then she said they might take out around £40 for cancelling their service but might be more. I signed up for another year as was scared how much they would charge if I left them