ISP Reviews by rain111

I have had VM for over 10yrs while it was great, it has never always been smooth the whole time, in the last 2 years I will have no internet for a day or so a couple of months for no reason, and 80% of the time I'll never get the speed I pay for (e.g. Gig1 I'd get between 200~350Mb if I am lucky) their customer service is a nightmare, they say they look into it, but never do, you have to follow up, my hubs had to be replaced 7 times in 2 years period because of issues (hub 4), and then if I am disconnected for more than 24hrs they say there is compensation, but I never had anything from them, just lies, they ignore you unless you follow and call them back when issues are still present.

Over-priced for speeds you never truly get, and their excuse is that my equipment is at fault (which isn't and showed them proof), I had enough of their pitiful upload speed, just pathetic.

The biggest reason why I stayed that long with VM, was there were no other providers that offered such high-speed connection, the likes of BT/Sky etc.

I terminated my contract with VM and boy am I glad, I have to give credit to the termination team, they were delightful to deal with, which is surprising, I thought they would give me hard time and try to offer me some deal (just want to out), this has been my problem with VM, I hope no one else has it.

I am excited and amazed by their service and customer care (Cara), initially, I was meant to have my connection installed in June 2022, however, there were some issues with the Poles and Openreach had to fix it, it took until last Saturday to get it running, however, while waiting, they kept me updated of the progress and even gave me extra for being patient, also I am glad it was delayed, as I didn't want to pay VM early fee termination (2 months was left for my contract to end with VM).

Now the service, I mean it hasn't been long enough for me to say anything negative, from what I have seen and doing many tests to push my connection, it's stable and super reliable.

The technicians were also fantastic, they were friendly, and kept things clean and very tidy after their cabling work, however, they had 3hrs of a nightmare with the router (it was a new router than the usual router they provide), however, this is not their fault, there was a hidden option that no one would have figured out to switch it around, we all had to scratch our heads to figure it out, we ended up watching some youtube videos to find the answer, we all laughed in the end and got it working.

Extremely happy I have switched to such an amazing provider, I can't recommend it more.

For those who might be curious as to how much I am paying, it's £50 for a 24months contract.