ISP Reviews by Robert

I signed a £22 contract and cancelling their extras by phone. I had to call twice because the first time they asked to call in a week because they can't cancel the extra immediately.
On the second phone call they confirmed that they had cancelled and will not collect for sure, and 2 weeks later they took £29.95 for extras from the account using the card details and not the direct debit.
After contacting customer service again and explaining that I had cancelled extras, they asked me to wait 72 hours for a call back from them.
After the 5 days of lack of any contact on their part and the lack of email confirmations, contacted the company again and again the same conversation, "We will call you back and send you a confirmation email", of course nothing like that happened for next 5 days.
With such an approach to the client, you can immediately see that this Onestream broadband is one big SCAM and FROUD.