Customers of UK Broadband ISP TalkTalk Report Major Service Outage UPDATE4
Customers of consumer broadband provider TalkTalk are this morning reporting a major service outage, which appears to have begun at around 7am and is currently impacting users across various different parts of the United Kingdom. At the same time we’re also seeing a significantly smaller, but still noticeable, peak in connectivity problems at BT.
At the time of writing TalkTalk has yet to update their Service Status page with news of the situation. Some initial feedback indicates that the physical line connection to the ISP is, in many cases, still active (all lights show as green), but only certain websites or online services appear to be loading / working.
The above could point to a problem with TalkTalk’s DNS servers or an issue with peering/routing (if BT’s issue is related then it may be the latter). We’re currently waiting to see if customers can get around the issue by using a Virtual Private Network (VPN) or third-party Domain Name System (DNS) provider like Quad9, Google Public DNS or others.
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UPDATE 8:10am
Some testing conducted by one of ISPreview’s readers (credits to Joe) indicates that using a VPN does seem to resolve the issue, while others have found that adopting a third-party DNS also resolves the issues. We’re thus probably looking at some sort of issue that TalkTalk should be able to resolve relatively quickly, although it may still be disrupted for a time.
UPDATE 8:17am
We understand that some customers of TalkTalk Business are also being impacted.
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UPDATE 8:20am
Some of TalkTalk’s customers report they’re starting to come back online.
UPDATE 11:11am
We’ve had comment from TalkTalk.
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A TalkTalk spokesperson said:
“We apologise for any inconvenience caused to a number of customers who were impacted by a short network issue this morning. Full service was quickly restored, and we thank impacted customers for their patience.”
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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Setting DNS to Google’s instead of those received over PPPoE is working for me so far (many Coffee shops and other businesses).
This is TTB for me, not consumer.
Hi Mark can confirm changing DNS service fixes it. This started around 7:30am.
Thanks for the credit mark
You’re probably Betty off using a third party DNS server (Quad 9, Cloudflare etc). Unfortunately many ISP supplied routers don’t allow you set your own DNS and you have to set it manually on every device.
B***** autocorrect that should be BETTER.
I was with talktalk they put me with utility warehouse
Was an NER was reloaded and killed an LNS which handles auth and DNS.
When you say talktalk I’m guessing that includes utility warehouse as well, as we were talktalk but got moved over when they went bust. We have had this issue as well today.
By default, we only mean TalkTalk (unless feedback, like yours, tells us otherwise), which is because there can be some variation in the wholesale supply side – giving client ISPs varying different levels of control. So you can’t always tell if an issue that impacts TalkTalk’s retail base will also impact those on the same platform via wholesale.
When did they TT go bust?
My talk talk has not been connecting for a month prpoperl so they adviced a new router do i hope it works
Lost internet 25/03 around 7am B45 and service still not back.
With BT.